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List:       patchmanagement
Subject:    [patchmanagement] Fwd: Dear Mr. Ballmer:
From:       Susan Bradley <susan () sbslinks ! com>
Date:       2013-09-12 16:00:49
Message-ID: 5231E531.2050908 () sbslinks ! com
[Download RAW message or body]

I sent this yesterday and apparently Mr. Ballmer can impact my Yahoo 
based pacbell.net account as it's hiccuping on the server and not 
sending this out.


-------- Original Message --------
Subject: 	Dear Mr. Ballmer:
Date: 	Wed, 11 Sep 2013 17:08:30 -0700
From: 	Susan Bradley <sbradcpa@pacbell.net>
To: 	steveb@microsoft.com, Patch Management Mailing List 
<patchmanagement@listserv.patchmanagement.org>



As one of the moderators for the PatchManagement listserve I am part of
a community that maintains and patches primarily Windows products.  On
behalf of everyone in this community, may I respectfully request that
you assign someone in a management position to investigate what is going
on with quality control with Patch testing lately?

This month in particular leaves me deeply disturbed that issues that
should have been found before these updates were released are being
found by us - your customers - after they are released and we are having
to deal with the aftermath.  This leads to increasing distrust of updating.

These issues in your newer products are deeply disturbing to me. The
issues this month in particular leave end users and Patch Admins with no
other recourse than to not patch and even disable automatic updates
until we are assured that issues have been fixed.

I congratulate you on your release to manufacture of Windows 8.1 but I
beg you to pause for a moment and investigate why we are seeing so many
patching issues with your released products at this time.

Bottom line, sir, this is unacceptable to all of us in the patching
community, and quite frankly, it should be just as unacceptable to you.

Susan Bradley
Moderator at www.patchmanagement.org
Speaking on behalf of everyone here in the patching community

I showcase the following of evidence of issues this month:

Three Office 2007 security updates install over and over again:
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/updates-trying-to-install-over-and-over-again/2a624908-f4b1-46d8-87ed-caa09674ff4f


Outlook 2013 non security update causes folder pane to disappear:
http://blogs.technet.com/b/office_sustained_engineering/archive/2013/09/11/outlook-folder-pane-disappears-after-installing-september-2013-public-update.aspx


Access 2013 security update fails to install with error 80242009
http://social.technet.microsoft.com/Forums/office/en-US/0eedb198-f8b1-490d-8c9e-732b4094d0ef/kb2810009-issue


Media coverage:

  * http://www.pcpro.co.uk/news/enterprise/384139/office-updates-trapped-in-installation-loop
                
  * http://news.softpedia.com/news/KB2760411-KB2760588-and-KB2760583-Windows-7-Updates-Cannot-Be-Installed-381949.shtml
                
  * http://www.infoworld.com/t/microsoft-windows/microsoft-botches-still-more-patches-in-latest-automatic-update-226594
                
  * http://windowsitpro.com/microsoft-office/more-windows-update-issues-emerging

  * http://windowsitpro.com/outlook/beware-latest-office-2013-updates
  * https://isc.sans.edu/forums/diary/Reboot+Wednesday+Yesterday+s+Patch+Tuesday+Aftermath/16556




Past historical issues that have broken the trust of patching include:
Historical issues with Exchange update rollups as well as the very first
Exchange 2013 security update had issues and was acknowledged as not
being properly tested before release:
http://blogs.technet.com/b/exchange/archive/2013/08/27/now-available-updated-release-of-ms13-061-security-update-for-exchange-server-2013.aspx


Sample past media coverage:

http://www.infoworld.com/t/microsoft-windows/microsoft-botches-six-windows-patches-in-latest-automatic-update-224988


Please review past comments on the Exchange blog:
http://blogs.technet.com/b/exchange/archive/2013/08/14/exchange-2013-security-update-ms13-061-status-update.aspx
 http://blogs.technet.com/b/exchange/archive/2013/08/13/released-exchange-2007-and-exchange-2010-rollups-and-exchange-2013-security-updates.aspx





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